Return and Exchange

Indi.Fashion offers remarkably easy return and exchange policy for all it's customers. We take great care in preparing every order, fabric quality and precise tailoring but we do understand at times product may get damaged in transit or there may be a possibility of wrong product delivered.

We encourage all our customers to get in touch with us in case they are not sure about size options provided on our website. One of your customer care executive will get in touch with you to answer all your questions on sizing and will help you find best size option.

In case of custom tailored orders, we request all our customers to be sure of submitting their measurements and other requirements as these outfits are tailor made just for you and can not be altered or re-listed for sale under any circumstances.


Items which qualifies for exchange: Orders placed with wrong size
Orders with genuine quality/manufacturing defect

Items which qualifies for Returns: Order with wrong products shipped by mistake

Items do not qualifiy for Exchange or Returns: Items purchased from sale section or sale event
Made to measure outfits

Jewelry

Accessories
Fragile items

In case you can not find an item for for your exchange, we will issue you a gift card of the full amount which you can use with in twelve months to redeem against any item across the store.

Orders which qualifies for returns, you can choose to get full refund in the form of gift cards or cash refund on your original credit or debit card used at the time of placing order.

Filing for Return
Someone from our team will get in touch with to discuss return process and and address to send your returns will be shared with you.

  • Please make sure returned items are in their original condition i.e. unused, unwashed, undamaged and along with all the content original packaging.
  • Once we receive your package back at our warehouse, our quality control staff will examine the products and initiate refund or exchange as agreed.
  • Your refunds will be processed within 1 week of receiving returned products.
Contact us
write to us 24x7 care@indi.fashion
whatsapp us 24x7 +91 925 333 999 6/+91 925 333 999 6
Or Call us Monday to Saturday, 10:00 am to 8:00 pm (IST) +91 925 333 999 6/+91 925 333 999 6